The habits of an Improver

Change-Capable Leadership; The Real Power Propelling Successful Change

How to run a QI project? A SE Trust booklet

Creative Approaches to Problem Solving; A methods toolkit produced by Q Community

RCGP Quality Improvement guide for General Practice (GPS and the whole practice team)

RCGP A guide to Process Mapping

RCGP What is the Model for Improvement and PDSA approach

RCGP A guide to Run Charts

IHI’s QI Essentials Toolkit

This document includes the tools and templates you need to launch and manage a successful improvement project. Each of the nine tools in the toolkit includes a short description, instructions, an example, and a blank template. (attached to this email)

Institute for Healthcare Improvement Run Chart example Templates

A checklist for Staff involved in QI;

A checklist for engaging Service Users and Carers in QI



An overview of the EQUIP NIMDTA programme which provides quality improvement training for GP trainees in Northern Ireland.  The video also provides an overview of the importance of quality improvement and how to get started.

A range of “bite size videos created for EQUIP

Three short videos by Paul Batalden where he explains the concepts contained in his one page book 

Leading the Improvement of Health Care, A One Page Book

2 short videos talking about SHARE programme

A range of excellent videos produced by NHS East London Foundation Trust on QI from novice to expert


What are we trying to accomplish? Setting out your QI project plan – Setting out your QI project plan


The 7 Habits of Highly Effective People

Paperback – 4 Jan 1999

By Stephen R. Covey


The Health Care Data Guide: Learning from Data for Improvement

Paperback– 28 Oct 2011

By Lloyd Provost and Sandra Murray


The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Hardcover – 29 Apr 2009

by Gerald J. Langley and Ronald D. Moen


Memory jogger ll Healthcare Edition: A Pocket Guide of Tools for Continuous Improvement and Effective Planning

Spiral-bound – 1 Mar 2008

by Michael Brassard (Author), Diane Ritter (Author), Francine Oddo (Editor), Deborah Crovo (Illustrator)


Glossary of terms (word doc)


The key to solving a problem is to first truly understand it. Often, our focus shifts too quickly from the problem to the solution, and we try to solve a problem before comprehending its root cause. What we think is the cause, however, is sometimes just another symptom. One way to identify the root cause of a problem is to ask “Why?” five times.

When a problem presents itself, ask “Why did this happen?” Then, don’t stop at the answer to this first question.

Ask “Why?” again and again until you reach the root cause – Finding the Root cause of a problem 5-Whys-Tool IHI

RCGP Quick Guides

Quality Improvement guide for General Practice

Process Mapping

PDSA approach

Run Charts

Institute for Healthcare Improvement

Staff Checklist for QI

 Service Users and Carers Checklist for QI

Guides to involving service users and carers in QI