Resources
Webpages
The habits of an Improver
https://health.org.uk/publication/habits-improver
Change-Capable Leadership; The Real Power Propelling Successful Change
https://www.ccl.org/wp-content/uploads/2016/04/Change-Capable-Leadership.pdf
How to run a QI project? A SE Trust booklet
https://view.pagetiger.com/QIIC/How-to-Run-a-Quality-Improvement-Project
Creative Approaches to Problem Solving; A methods toolkit produced by Q Community
https://s20056.pcdn.co/wp-content/uploads/2017/08/Q-community-CAPS-toolkit-2017.pdf
RCGP Quality Improvement guide for General Practice (GPS and the whole practice team)
http://www.rcgp.org.uk/-/media/Files/CIRC/Quality-Improvement/RGCP-QI-Guide-260216.ashx?la=en
RCGP A guide to Process Mapping
RCGP What is the Model for Improvement and PDSA approach
RCGP A guide to Run Charts
IHI’s QI Essentials Toolkit
This document includes the tools and templates you need to launch and manage a successful improvement project. Each of the nine tools in the toolkit includes a short description, instructions, an example, and a blank template. (attached to this email)
http://www.ihi.org/resources/Pages/Tools/RunChart.aspx
Institute for Healthcare Improvement Run Chart example Templates
http://www.ihi.org/resources/Pages/Tools/default.aspx
A checklist for Staff involved in QI;
http://engage.hscni.net/wp-content/uploads/2018/10/020204-HSC-HSCQI-Great-Leaflets-Staff.pdf
A checklist for engaging Service Users and Carers in QI
http://engage.hscni.net/wp-content/uploads/2018/10/020204-HSC-HSCQI-Great-Leaflets-Service-Users.pdf
Presentation
https://www.nimdta.gov.uk/general-practice/gp-career-development/quality-improvement/
Videos
An overview of the EQUIP NIMDTA programme which provides quality improvement training for GP trainees in Northern Ireland. The video also provides an overview of the importance of quality improvement and how to get started.
A range of “bite size videos created for EQUIP
https://www.nimdta.gov.uk/equip-bite-size-video-series/
Three short videos by Paul Batalden where he explains the concepts contained in his one page book
https://www.sheffieldmca.org.uk/UserFiles/File/Batalden_1_page_book_1.pdf
Leading the Improvement of Health Care, A One Page Book
2 short videos talking about SHARE programme
https://www.youtube.com/watch?v=lUhbLh2sQfg
https://www.youtube.com/watch?v=lG_jJZnw-nA
A range of excellent videos produced by NHS East London Foundation Trust on QI from novice to expert
OTHER ONLINE RESOURCE DOCUMENTS
What are we trying to accomplish? Setting out your QI project plan – Setting out your QI project plan
Library
The 7 Habits of Highly Effective People
Paperback – 4 Jan 1999
By Stephen R. Covey
The Health Care Data Guide: Learning from Data for Improvement
Paperback– 28 Oct 2011
By Lloyd Provost and Sandra Murray
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Hardcover – 29 Apr 2009
by Gerald J. Langley and Ronald D. Moen
Memory jogger ll Healthcare Edition: A Pocket Guide of Tools for Continuous Improvement and Effective Planning
Spiral-bound – 1 Mar 2008
by Michael Brassard (Author), Diane Ritter (Author), Francine Oddo (Editor), Deborah Crovo (Illustrator)
Tools/charts/diagrams/guides
Glossary of terms (word doc)
5 WHYS: FINDING THE ROOT CAUSE
The key to solving a problem is to first truly understand it. Often, our focus shifts too quickly from the problem to the solution, and we try to solve a problem before comprehending its root cause. What we think is the cause, however, is sometimes just another symptom. One way to identify the root cause of a problem is to ask “Why?” five times.
When a problem presents itself, ask “Why did this happen?” Then, don’t stop at the answer to this first question.
Ask “Why?” again and again until you reach the root cause – Finding the Root cause of a problem 5-Whys-Tool IHI
RCGP Quick Guides
https://qiready.rcgp.org.uk/format/quick-guide/#.W7yULe-Wy70
Quality Improvement guide for General Practice
http://www.rcgp.org.uk/-/media/Files/CIRC/Quality-Improvement/RGCP-QI-Guide-260216.ashx?la=en
Process Mapping
PDSA approach
Run Charts
http://www.ihi.org/resources/Pages/Tools/RunChart.aspx
Institute for Healthcare Improvement
http://www.ihi.org/resources/Pages/Tools/default.aspx
Staff Checklist for QI
http://engage.hscni.net/wp-content/uploads/2018/10/020204-HSC-HSCQI-Great-Leaflets-Staff.pdf
Service Users and Carers Checklist for QI
http://engage.hscni.net/wp-content/uploads/2018/10/020204-HSC-HSCQI-Great-Leaflets-Service-Users.pdf
Guides to involving service users and carers in QI