What is Quality Improvement?

There is no one definition of quality improvement. 

The Paul Batalden and Frank Davidoff quote below is widely accepted as one of the best-

“The combined efforts of everyone – healthcare professionals, patients and their families, researchers, commissioners, educators – to make changes that will lead to better patient outcomes, better system performance, and better professional development.” – Paul Batalden and Frank Davidoff

Improving quality is about making health care safe, effective, patient-centred, timely, efficient and equitable. In the history of the NHS, there has never been a greater focus on improving the quality of health services.


There are lots of opportunities available to get involved and we would love to hear from you.

We can provide:-

  • Training and resources to develop your skills in QI
  • A QI mentor for advice regarding a problem you want to solve in practice
  • A place on this website to share your QI work in primary care
  • Opportunities to connect with others interested in QI in your Federation area
  • Information on events and local QI news in primary care (if you join our mailing list)
Get Involved