What is Quality Improvement?

Quality Improvement is...

There is no one definition of quality improvement. 

The Paul Batalden and Frank Davidoff quote below is widely accepted as one of the best-

“The combined efforts of everyone – healthcare professionals, patients and their families, researchers, commissioners, educators – to make changes that will lead to better patient outcomes, better system performance, and better professional development.” – Paul Batalden and Frank Davidoff

Improving quality is about making health care safe, effective, patient-centred, timely, efficient and equitable. In the history of the NHS, there has never been a greater focus on improving the quality of health services.


There are lots of opportunities available to get involved and we would love to hear from you.

We can provide:-

  • Training and resources to develop your skills in QI
  • A QI mentor for advice regarding a problem you want to solve in practice
  • A place on this website to share your QI work in primary care
  • Opportunities to connect with others interested in QI in your Federation area
  • Information on events and local QI news in primary care (if you join our mailing list)
Get Involved